Policies

Terms of sale

The short version of how ordering from Clay Charm works.

Orders

Placing an order on the website is a request. Your order is confirmed when we agree the final price, delivery charges and timing with you on WhatsApp.

Prices

Prices shown are in Pakistani rupees. Pieces marked “Price on request” are quoted when we confirm your order, because material costs change.

Personalised work

Personalised and made-to-order pieces need an advance before we start making them. We confirm the amount on WhatsApp.

Personalised pieces are made just for you, so they cannot be returned or exchanged unless they arrive damaged.

Photos

Photos show the actual pieces we sell. Clay and resin pieces are made by hand, so yours may differ slightly.

Questions

Message us on WhatsApp (0315 9193665) about anything on this page.

Last updated: October 2026.

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