FAQ
Questions, answered
Everything about ordering, custom pieces, delivery and care.
How do I order?
Add pieces to your cart and place an order (no account needed), or message us on WhatsApp. We confirm the price, delivery charges and timing with you on WhatsApp before anything is made or shipped.
Why do some pieces say “Price on request”?
Material costs and making time change, so we confirm the current price with every order. You can still add these pieces to your cart and send an order request.
Can I order a custom design?
Yes. Send a picture or describe the idea, colours, name or dua on the Custom order page or on WhatsApp, and we will tell you what is possible, the price and the making time.
How does delivery work?
We deliver by courier. Tell us your city and we will confirm the delivery charges and time. Islamabad and Rawalpindi customers can ask about local delivery or pickup.
How can I pay?
Cash on delivery for ready pieces, or bank transfer / Raast, JazzCash or Easypaisa. Personalised and made-to-order pieces need an advance before we start making them.
Are the pieces exactly like the photos?
Every piece is handmade, so colours and finish can differ slightly from the photos. That is what makes each one yours.
How should I care for clay and resin pieces?
Keep them away from water, perfume and direct heat, and store them separately in a soft pouch so they do not scratch.
What if my parcel arrives damaged?
Message us on WhatsApp within 48 hours with photos or an unboxing video and we will help.
Still wondering? Ask us anything; we usually reply the same day.
Ask on WhatsApp