Damaged in transit
Handmade pieces are checked before packing. If your parcel arrives damaged, message us on WhatsApp within 48 hours with photos or an unboxing video and we will help.
Once we have seen the photos we will agree with you whether to repair, replace or refund the piece.
Changed your mind?
Message us on WhatsApp within 48 hours of delivery and we will tell you whether an exchange is possible for that piece. Earrings cannot be exchanged for hygiene reasons.
Personalised pieces
Personalised pieces are made just for you, so they cannot be returned or exchanged unless they arrive damaged.
Handmade differences
Clay and resin pieces are made by hand, so small differences in colour, shape and finish from the photos are normal and are not a defect.
Caring for clay & resin
Keep clay and resin pieces away from water, perfume and direct heat. Store them separately in a soft pouch so they do not scratch.
Last updated: October 2026.